Buy Online! - The best way to buy! About Us Mistmakers UK are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales [at] mistmakers [dot] co [dot] uk.
Our Contact details:
Mistmakers UK
18 Foxley Drive Anchorage Park Portsmouth Hants PO3 5TG United Kingdom
Phone: 023 92654937
Fax:
Email: sales [at] mistmakers [dot] co [dot] uk
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Making A Purchase Making a Purchase
To purchase online by credit or debit card, simply select each item you wish to buy and click on the 'Add' button.
You will then see the contents of your shopping cart, including the item you have just added. You can change the quantity of the items you have ordered or remove an item from your shopping cart (by changing the quantity to zero and clicking the "recalculate" button). You can then return to continue your shopping or checkout by clicking on the 'checkout' button.
Check your order and if you are satisfied, follow the instructions to enter your details and shipping information. You may choose to pay by credit/debit card online, by phone or by cheque in the mail. Select the option you want when asked. If you pay by credit card you will be transferred to our secure server to enter your card information.
For customers not wanting to use our online shopping payment system, you can call us on + (44) (0)2392 654937.
We accept the following credit cards:
· Visa
· Delta
· Mastercard
· Switch / Maestro
· Solo
If you prefer to pay by phone or cheque, you can still order online. When you are asked for method of payment select "credit card details sent seperatley" ". Submit your order and phone or post the cheque to the following address: If paying by cheque please make them payable to IMPOS. The wording IMPOS will also appear on your credit card statement.
Mistmakers UK
18 Foxley Drive
Anchorage Park
Portsmouth
Hants
PO3 5TG
Cheques should be made out to IMPOS
Your order will be shipped the day the cheque is cleared.
If you're given e-mail address is correct, you will receive an automatic confirmation of your order, which contains an order number to quote in the unlikely event of a problem.
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| Shipping And Handling All the prices include delivery by Securicor or Royal Mail. |
| Delivery Schedule We will normally send your order to you in 3 business days . |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All prices have VAT and delivery added for your convenience. An Invoice will be sent to you with your order showing the VAT breakdown. |
| Credit Card Security All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. Our products come with a 1 year warranty with the exception of bulbs and Ceramic Discs. |
| Reaching Us If you need to reach us, please email us on sales [at] mistmakers [dot] co [dot] uk, alternatively, you can call on 023 92654937 (International +44 023 92654937) or fax us on or write to us at 18 Foxley Drive Anchorage Park Portsmouth Hants PO3 5TG United Kingdom |
Privacy Policy Mistmakers UK do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Due to the nature of the goods we supply we can only accept returned goods if they are unused and are in the original packaging. If on receipt of the goods you do not wish to keep them you must inform us within 8 working days and return the goods within 21 days at your own expense. You must also ensure that the goods are properly insured as you are responsible for them while in transit. On returning the goods you will be refunded the full amount of your order minus a small handling charge and if the goods are faulty we will be happy to refund the postage of returning them to us. If you decide you do not want the goods you must not use them and you must keep them in their original packaging until you return them. When you place the order we will do our best to deliver the goods to you within 30 days but if the goods are out of stock and we do not complete your order within 30 days we will contact you to give you the opportunity to cancel the outstanding goods and be reimbursed for them. If any of the goods delivered are not what you ordered you must notify us by letter fax or email within 48 hours of delivery and we will then correct the mistake and refund any postage cost incurred by you returning the incorrect items.
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